Toy Rental Plan FAQs
Why rent when you could buy?
Our rental bundles give your child access to beautiful, carefully selected toys worth up to €150, without having to purchase every toy outright.
We personalise each bundle around your child’s age, interests and developmental needs, so you’re not simply receiving a box of random toys.
With our 6- and 12-month plans, your selection is refreshed every 2 months, giving your child new toys and opportunities to learn, explore and play as they grow.
It’s a great way to enjoy high-quality, often heirloom-quality toys without filling your home with toys your child may quickly outgrow.
You're paying for the opportunity to play, discover and change rather than owning every toy permanently.
Why is there a deposit?
The deposit is not an additional rental charge. It is held as security for the toys while they are with you.
At the end of your rental, your deposit is refunded when all toys are returned. If you decide to keep any of the toys, your deposit can instead be used towards the value of the items you choose to keep.
You can also choose to leave your deposit balance on your account to use towards a future rental bundle, giving you the flexibility to continue renting without paying the deposit again.
The €120 deposit applies to our 1-month and 6-month plans. There is no deposit on the 12-month plan when paid upfront.
Please note: If you choose the 12-month Pay in 6 payment plan, a €90 deposit is payable as part of the payment plan. This deposit is non-refundable, as it forms part of the overall cost of the rental plan and is included in the total amount payable.
If you have any questions or are unsure about any part of our rental plans, please contact us at dlulukaloo@gmail.com
How does the rental work:
Choose the rental plan that suits you and we’ll carefully select a collection of toys suitable for your child’s age and stage. We’ll then send them straight to your door.
What happens when I sign up for a rental plan?
Once you sign up, we’ll contact you to chat about your child, including their age, interests and the types of play they enjoy. We assist you through every stage. Contact us if you have any questions not in our FAQs before you order, we love to help. Call us at 085 8485813
If there are particular areas you’d like to encourage, for example fine motor skills, hand-eye coordination or sensory play, we’ll take this into consideration when creating their bundle with you.
Perhaps they love trains, climbing, imaginative play, puzzles or building, whatever their interests, we’ll work with you to create a selection of toys that are suited to your child and their individual needs and interests.
What do I get with my rental?
1 Month Plan
You’ll receive 5 carefully selected toys, with a combined retail value of up to €150.
6 & 12 Month Plans
You’ll receive 5 toys at a time, with a combined retail value of up to €150, and your toy selection will be refreshed every 2 months.
All bundles are personalised around your child. We’ll consider their age, interests and developmental needs, whether they’re working on fine motor skills, hand-eye coordination, sensory play, or simply love trains, animals, building or imaginative play.
We’ll work with you to create a bundle that your child will genuinely enjoy.
Can I choose the toys?
Our packages are curated by us, but yes if you have something specific in mind before you sign up for a plan, give us a call and we’ll be happy to chat through what you’re looking for.
What age are the toys suitable for?
We have toys suitable for all different ages and stages from New Baby to 10 yrs. Let us know your child’s age and what they enjoy and we can help you choose the right package.
What types of toys can I rent?
Our collection includes beautiful wooden, Montessori-inspired and open-ended toys, as well as pretend play and imaginative play items. See examples of what toys we rent here. Please note climbing frames are not included in rental plans but can be included as an add on.
Can I rent a specific toy?
If there’s a particular toy you have your eye on, give us a call and we’ll let you know what options are available and the cost.
How many toys do I receive?
You’ll receive 5 carefully selected toys for the month plan and 5 toys over two months for the 6 and 12 month subscriptions, chosen based on your child’s age, interests and stage of development.
Will I receive new toys during my rental?
Yes. With our 6-month and 12-month rental plans, you can receive a new selection of toys every 2 months if you want, giving your child something fresh and exciting to discover. You can keep the same toys if you prefer for the duration of your subscription.
Can I buy a toy that I have rented?
Yes! If your child falls in love with something, many of our toys are also available to purchase.
Can I see the toys before renting?
Absolutely. Visit us at our award-winning store in Tesco Shopping Centre, Greystones, where you can explore our collection in person. You can also check out some of the range we have on our Toy Rental Brochure.
What happens when my rental ends?
Simply follow the return instructions provided with your rental. You can then return the toys and choose a new collection if you'd like to continue renting.
I’m not sure which plan is right for me.
No problem! Give us a call and chat to us about your child, their age and what they enjoy playing with. We’re happy to help you find the right option.
How does the deposit work?
A deposit is held as security for your rental items.
At the end of your rental period, if you choose to keep any items from your bundle, your deposit will be refunded or partially offset against the value of the items you keep.
If all items are returned, your full deposit is refunded.
You can also choose to leave your deposit balance on your account towards a future rental bundle. Any remaining balance must be used within one calendar year.
If the balance is not used within this period and no alternative arrangement is requested, the remaining amount will be donated to our nominated charity, as agreed at the time of booking.
Please note: The deposit payment applies to our 1-month and 6-month plans. There is no deposit on the standard 12-month plan. If you choose the 12-month Pay in 6 payment plan, a deposit is payable as part of the payment plan. This deposit is non-refundable, as it forms part of the overall cost of the rental plan and is included in the total amount payable.
Postage & Returns
Is shipping included?
For our 6-month and 12-month rental plans, shipping is charged once at €7. This covers the delivery of your initial toy bundle, and the cost of delivery and collection for your subsequent toy changes is included in the overall rental price. There are no additional shipping charges for these plans.
For the 1-month rental plan, postage is €7.
For additional items, such as the climbing frame, an additional €7 prepaid An Post return label will be required.
How do I return my toys?
1-Month Rental
A prepaid An Post return label costs €7 and can be requested when placing your rental order. Alternatively, you can request/purchase a return label one week before your toys are due back.
6-Month & 12-Month Rentals
A prepaid An Post return label is included with your rental plan, so there is no additional charge for returning your toys.
Alternatively Courier collections are available from your home at the fee of €15.
Please request courier collection one week before your items are due back. Label will be emailed to customer’s email address. It will have to be printed and attached to the parcel. Please note, all items have to be securely wrapped & secured for courier’s collection.
What do I do with the packaging that toys arrive in:
All packaging remains property of DluluKaloo unless items have been purchased. Please ensure to keep all the boxes/ leaflets and anything that items arrive in as all will have to be returned back to DluluKaloo.
If the item/ packaging was damaged during the delivery, please notify immediately and send appropriate photos.
All items have to be securely wrapped when sending them back and if provided boxes are not available, each case will be dealt with separately: certain packaging may inccur an additional fee of €12 in order to replace these.
DluluKaloo is committed to providing safe toys for enjoyment by children. However, with all of our products we advise strict parental supervision and we disclaim any and all liability arising from the mishandling of products and incorrect usage of the same.
Other Rental FAQs
How toys are cleaned:
All DluluKaloo toys are washed with warm water & ecological sanitizing hand wash. Followed the wash, these are air dried and wiped with diluted vinegar. From time to time wood has to be moisturized - olive oil is used to do so.
Toys are quarantined and cleaned between customers. No harsh chemicals are used, all is natural and environmentally friendly.
What happens if a toy gets damaged:
Please notify immediately if the toy is damaged during the delivery!
General wear & tear is expected. Please do not put sharp objects underneath the rocker or balance board as it can damage the wood. Please care for the toy as it is your own but it is understandable that things happen!
(1) Minor damage, scratches, dents - all expected and no charge will occur.
(2) Obvious deliberate damage to the toy & it is impossible to fix the toy - amount agreed with the customer will be withheld from the security deposit and rental fee will be refunded.
Damage is dealt with on a case by case basis as each case is different.